Refund Policy
A legal disclaimer
At VOGUEVAULT.in, all purchases and bookings are subject to this refund and cancellation policy. By placing an order or booking a service, you agree to the terms outlined below.
We reserve the right to approve or reject refund requests at our sole discretion, based on the nature of the product or service.
Refund Policy - the basics
2. B2C (Retail Customers – Clothing & Products)
2.1 Eligibility for Returns
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Returns are accepted within 5 days of delivery.
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Items must be:
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Unused
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Unwashed
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In original condition with tags intact
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2.2 Non-Returnable Items
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Customized or made-to-order garments
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Altered products
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Clearance / sale items
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Intimate wear or hygiene-sensitive items
(If you don’t enforce this strictly, expect losses.)
2.3 Refund Method
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Approved returns will be refunded as:
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Store credit (recommended), or
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Original payment method (if applicable)
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2.4 Reverse Shipping
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Customer bears return shipping cost unless:
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Wrong item delivered
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Defective product received
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3. Damaged / Incorrect Deliveries
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Report within 48 hours with photo/video proof
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After verification:
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Replacement or store credit will be issued
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No refunds without proof
4. Refund Processing Time
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Refunds (if approved) will be processed within:
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7–10 business days
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5. Important Clauses (Read This Carefully)
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We do not guarantee exact color matching due to lighting and screen differences
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Delays caused by logistics partners are not eligible for refunds
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All decisions by VOGUEVAULT.in are final in case of disputes
6. Contact for Refund Requests
Email: support@voguevault.in
Include:
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Order ID
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Reason for request
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Photo/video proof (if applicable)